Available courses

Understanding Dysphagia in Care Settings

This micro-credential is built for healthcare workers, disability support workers, aged care staff, and community services workers. By the time you finish it, you'll know how to recognise dysphagia, respond to it, and safely support the people living with it. Everything here lines up with the IDDSI Framework, the Aged Care Quality Standards, the NDIS Practice Standards, and Speech Pathology Australia guidelines. 

 

Intended Audience 

  • Healthcare workers in community and residential settings 

  • Disability support workers, including those in NDIS-funded services 

  • Aged care staff in residential, home care, and community aged care 

  • Community services workers supporting people with disability or chronic illness 

Bowel and Stoma Care

Bowel and stoma care focuses on supporting a person's dignity, comfort, health, and independence while managing bowel function or living with a stoma. This course provides support workers with the knowledge and skills to assist with bowel care routines, recognise common bowel conditions, support clients with stoma appliances, and promote healthy bowel habits.

Learners will explore infection control practices, safe hygiene procedures, skin care, communication techniques, and person-centred approaches to care. The course also covers the importance of accurate documentation, recognising changes in a client's condition, and escalating concerns when necessary.

By the end of this course, learners will understand their role and scope of practice in bowel and stoma care and be able to provide safe, respectful, and effective support that protects each client's dignity, comfort, and wellbeing.

Catheter and Continence Care

Catheter and continence care focuses on supporting a person’s dignity, comfort, privacy, and independence while managing bladder or bowel issues. Incontinence can occur for many reasons, including ageing, illness, disability, surgery, or neurological conditions, and workers should always treat the person with respect and person-centred care. Support workers are responsible for everyday catheter care tasks such as hygiene, emptying drainage bags safely, observing urine changes, and reporting concerns, while clinical tasks like catheter insertion remain outside their scope. Infection prevention is essential, with hand hygiene, PPE use, and proper cleaning practices helping to prevent catheter-associated urinary tract infections. Workers should monitor for signs of infection, dehydration, blockage, pain, leaks, or skin breakdown and report any unusual findings promptly. Continence support also includes helping clients follow toileting routines, using continence aids correctly, and encouraging as much independence as possible. Communication plays a major role, especially when supporting clients with dementia, disabilities, or communication difficulties, and workers should use calm, respectful, and clear language. Accurate documentation of observations, pad changes, urine output, and incidents is vital for safe care and effective teamwork. Workers must know when to escalate urgent issues such as blood in urine, no drainage, severe pain, confusion, catheter dislodgement, or pressure injuries. Overall, best practice in catheter and continence care comes from consistent hygiene, respectful communication, careful observation, and protecting each client’s dignity every day.

Medication Administration

This course provides participants with the knowledge and skills to safely support and administer medications in line with legislation, industry standards, and organisational policies. It covers the safe handling of prescription, over-the-counter, and complementary medicines, and explains the care worker’s legal responsibilities, including duty of care, scope of practice, documentation, and incident reporting. Participants learn the importance of the 7 Rights of medication administration, safe medication storage, and correct procedures for handling regular, PRN, and Schedule 8 medications. The course also focuses on recognising adverse drug reactions, allergies, and medical emergencies, and responding appropriately. Practical training includes safe administration of oral medications, eye and ear drops, inhalers, topical treatments, and patches, as well as the correct use of medication systems such as blister packs. It also explains the difference between medication prompting, assistance, and full administration. By the end of the course, participants are able to support clients with medications safely, accurately, and in accordance with organisational and legal requirements.

Manual Handling

This course provides participants with the knowledge and skills to safely perform manual tasks in the workplace and reduce the risk of musculoskeletal injuries. It explains how injuries can occur from lifting, carrying, pushing, pulling, repetitive movements, awkward or sustained postures, and exposure to vibration, and how these may lead to sprains, strains, and other musculoskeletal disorders. Participants learn the legal responsibilities under the WHS Act 2020, including duty of care, hazard reporting, and the importance of consultation between employers and workers to maintain a safe working environment. The course focuses on the risk management process of identifying hazards, assessing risks, implementing controls, and reviewing effectiveness. It also covers how workplace design, equipment, load handling, posture, and work organisation can increase or reduce injury risk, alongside practical biomechanics principles for safer movement. By the end of the course, participants are able to recognise hazardous manual tasks and apply safe work practices to reduce risk and improve workplace safety.

Provide First Aid

This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. The unit applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings. Specific licensing/regulatory requirements relating to this competency, including requirements for refresher training, should be obtained from the relevant national/state/territory Work Health and Safety Regulatory Authorities.

Basket Weaving 101

This is the description of the course....